"Text-To-Locate" Your Loved one

Your SmartWatch PRO and HOME & AWAY MINI GPS device includes our free “Text-To-Locate” feature for caregivers and family.

What Does It Do?

• Check in.  See current device location with a Google map.

• Simply text "LOCATE" to the phone number in your instructions to receive the current location of the device.

This feature ensures that in urgent situations, trusted contacts can quickly and easily locate their loved ones with just a text message—no app required.

How it works:

1. Emergency Contact texts LOCATE to the number in your instructions.
2. Receive a link with the device’s current location.
3. Device must be on and able to send GPS location.  Location may take up to 5 minutes.  

IMPORTANT NOTES:

• To receive notifications, you must be registered as an emergency contact on the account. Not a registered emergency contact? Ask the subscriber or the account biller to call us to add you.
• To save battery life, the SmartWatch PRO and HOM E& AWAY MINI reports its location every 30 minutes when out of the charging cradle.
• The PRO or MINI is NOT a “real-time” GPS tracker. Notifications are not sent instantaneously, but when the device reports its location. To obtain current approximate device location, use the Text-To-Locate feature.
• Each request for a location update will reduce the device battery charge. It is OK to do, just don’t overdo it or have multiple family members ping the device repeatedly at the same time.