HOME & AWAY FLEX GPS Medical Alert System

Go Anywhere, Do What You Love! You’re protected 24/7 with GPS / WiFi / Cellular tracking when you need help.

Introducing the HOME & AWAY FLEX mobile cellular medical alert system with GPS and Wi-Fi location services, up to 5-day battery life, and optional AutoFALL fall detection* protection.  Caregivers and family members can monitor the device status and location with our free smartphone app.

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Benefits of a GPS Medical Alert System

The HOME & AWAY FLEX system combines all the benefits you’ve been looking for:

• Ability to go anywhere and do anything: This system uses the 4G LTE Wireless cellular network for 50-state coverage. It is small and discreet, highly water resistant and under 1.87 ounces, so it can travel with you, and you can wear it in the shower.
• All-in-one features: 2-way voice communication, GPS, Cellular service and fall detection can all in a discreet, 1.55-ounce pendant.
• Triple location services: Our medical alert system uses GPS, Wi-Fi and Cellular triangulation to help find your location fast.
• Automatic Fall Detection* (optional) - sensors can detect a fall and initiate a call for you.
• No cell phone required: AT&T Cellular service is built right into the pendant, included with your plan and completely independent from your personal cell phone. No landline, personal cell phone, internet or Wi-Fi required.
• Do Anything – small and discreet, highly water resistant, under 1.87 ounces
• Call A Contact - Call your first emergency contact person (friend, family member, neighbor) by tapping the side button.  Designed for quick check-in calls without contacting the emergency monitoring center first.
• Worry-free use: This device comes with optional AutoFALL technology that can detect a fall and summon help, even if you can’t press the button*. Our EMT/EMD-Certified agents are on call 24/7 with your personal profile. GPS, Wi-Fi and Cellular location technology tell us your location if you’re unable to speak.
• We know WHO and WHERE you are – our EMT/EMD-Certified agents are on call 24/7 with your Personal Profile. GPS / WiFi / Cellular location technology tells us your location if you’re unable to speak.
• Peace of mind: The 2-way voice pendant lets you speak with our emergency response operators, who can stay on the line until help arrives.
• Water Resistant: The pendant is highly water proof which lets you summon help even if they are in the bath or shower, where serious accidents can happen. The pendant meets the IPX-7 water spray test.
• Easy voice-prompted setup: Our voice-prompted system provides announcements during setup, programming, testing, battery test and full system check.

Advanced technology lets the HOME & AWAY FLEX system to actually detect your movement patterns…helping to discern the difference between a sudden movement and an actual fall. * NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to Wireless Cellular network. Learn more about Automatic Fall Detection for seniors here.

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HOW IT WORKS

The HOME & AWAY FLEX is designed to get you help anytime you press the button. After you press the button, the following steps will occur:

• A signal is sent via cellular communication to our Emergency Response Center. Our agents will immediately know who and where you are with GPS location.
• We will talk to you over the 2-way voice pendant and see what kind of help you need.  
• You'll tell us if you need a family member, neighbor or emergency services — like the police, fire department or EMS. We will send for the help you need so you don't have to.
• We then call your emergency contact list to notify them of the situation and send text messages to their cell phones.

Optional Automatic Fall Detection AutoFALL* feature:

• Our fall detection pendant automatically detect falls and contacts our emergency response center…even if you don’t press the button.
• New technology has increased the accuracy and sensitivity of our fall detection medical alert systems. With our new fall detection systems, you can live independently and worry free, knowing that the fall alert device can summon help for you if you can’t press the button yourself.
• Fall detection adds an extra layer of protection and assurance that help is on the way in the event of a fall where the wearer is unable to press the button.  Using a combination of sensors and software, the pendant detects changes in motion patterns. When the pendant detects changes that indicate the wearer has fallen, it announces that a “fall has been detected” and contacts the monitoring center.
• In the event that the wearer has not fallen and the signal was triggered, you can cancel the call by pressing the help button for two seconds.

*NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to the AT&T Wireless Cellular network.

Emergency Alert System Notifications

• The FLEX uses networks which support the emergency alert system (EAS) that provides national public warnings within 10 minutes during a national emergency.
• State and local authorities may also use the system to deliver important emergency information such as weather, imminent threats, Amber alerts and local incident information targeted to specific areas. All the network providers support EAS.

TECHNICAL SPECS:

 

HOME & AWAY FLEX MEDICAL ALERT SYSTEM WITH GPS Cellular Medical Alert System Device:

• Dimensions: 2.6” L x 1.5” W x .62” D
• Weight: 1.55 oz. (or 44 grams)
• Enclosure: IP 67
• Cellular: AT&T 4G LTE certified Cat-1 voice and data
• Certifications: FCC, CE, IC, PTCRB, SARS, UL, AT&T
• Battery Life: Basic Mode 45+ day s | Advanced Mode 2-5 days
• Location Services: GNSS, Wi-Fi
• Water Resistant IP67
• Operational Temp -5 to 140F
• Stand By Battery Handset 36 Hours
• Size Dimensions 2.6" x 1.5" x 0.62"
• Weight 1.55 oz (44 grams)
• Cellular 4G LTE  (approved on AT&T Network).  This is seperate and independent from any personal cell phone you may have.

 

Notable Features of Our GPS Mobile Medical Alert Systems

At Medical Care Alert, we take your and your loved one's safety very seriously. To get you the help you need during an emergency situation, our medical alert systems include these notable features.

 

Cellular Communication:

• HOME & AWAY FLEX uses the AT&T 4G LTE cellular network to allow users to get help across the US, both at home and away. Neither you nor your family need to purchase e cellular contracts; the cellular coverage is included in the at&tmonthly service fee for the HOME & AWAY FLEX medical alert system with GPS.
• No personal cell phone is required - the FLEX has it's own cellular chip (SIM Card) built in.

Automatic Fall Detection:

• Automatic Fall detection is an optional service for HOME & AWAY FLEX and uses patented algorithms to detect falls.
• If a fall is detected, users will be connected to specialists who can dispatch emergency services if needed. Users will be able to tell specialists if they do not need assistance.
• We cannot guarantee that the service will always accurately determine a fall. It is advised that users always press the button if they need help.
• The fall detection feature can be enabled and disabled by calling customer service at 877-913-3680

GPS Location Services:

• HOME & AWAY FLEX utilizes A-GPS technology. A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy.
• Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak. A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker.
• Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position.
• In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer.
• A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.
• The FLEX device reports its location every 30 minutes when out of the charging cradle. This is to save battery life.
• The FLEX is NOT a “real-time” GPS tracker. Notifications are not sent instantaneously, but when the device reports its location. 

WiFi Location Technology:

• HOME & AWAY FLEX can detect Wi-Fi hotspots around the user to enable care specialists to locate the user in an emergency and to help determine if the user is at home. Wi-Fi and internet service is NOT required, but if you have it, the FLEX will take advantage of it for location services.

Cellular Triangulation Location Technology:

• Cellular triangulation uses three towers to determine a phone location within three-quarters of a mile. While this may not be as accurate as GPS, it provides a better back-up location system with limited signal.
• Using cell towers to detect location is not as accurate as GPS. Locating a mobile phone based on a single cell tower can place the mobile phone in a broad area, but it cannot pinpoint it. As the phone connects to more towers, the accuracy improves. By using cell tower triangulation (3 towers), it is possible to determine a phone location to within an area of about ¾ square mile.
• In densely populated urban areas, the cell towers are close together, and a much closer estimation of phone location can be made than in a rural area, where the towers are far apart.
• If the nearest cell tower is busy, the cell signal would be picked up by the next nearest tower which could decrease location accuracy to beyond ¾ square mile or 30 meters of that cell tower.

NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to the AT&T Wireless Cellular network.

 

Our HOME & AWAY FLEX Mobile Cellular Medical Alert System with GPS protects you when you are at home or on-the-go, 24/7.

It's perfect for folks who work, travel or are highly active and want to be protected everywhere they go.

Best of all, it’s reliable, easy to use, and affordable.

The FLEX is a rugged yet sylish mobile emergency response device. It's a powerful all-in-one device that combines 2-way voice communication and GPS tracking. Fall Detection* available for just a few dollars a month more.

It's basically a miniature cell phone that's programmed to make one call...to our Emergency Response Center.

When you press on the HELP button it will beep and say "calling the emergency response center now". We'll know WHO and WHERE you are and ask if you need help. You tell us what kind of assistance you need. It's a lifeline emergency alert that works everywhere in the USA.

 

 

You might say something like "I've fallen but I'm not hurt....call my daughter". Because not every situation requires an ambulance and a fire truck.

 

But if it is an emergency that requires EMT's, we'll dispatch help right away and notify the folks on your emergency contact list to let them know what's going on.
 

The battery can last up to three days, but we prefer that you charge it daily. Most folks will charge it at night, and put the charging station on their night stand so it's ready to go the next day.
 

You can wear the device around your neck with our soft, breakaway lanyard. Or wear it on your hip with our belt clip. It's up to you! And its shower-safe to get wet, so you'll always have it with you.
 

Our HOME & AWAY FLEX Mobile Medical Alert System with GPS provides you with peace of mind, knowing you can get help at the push of a button in an emergency. There is nothing to buy, and no long term commitments. And unlike other companies…your pricing is locked in, guaranteed to never go up!

The HOME & AWAY FLEX Mobile medical system has location services to find you fast - GPS, WiFi and Cellular triangulation. We'll know WHO and WHERE you are and be able to dispatch help to your location. You can even locate the device with our Medical Care Alert smartphone app feature online from any smartphone (iPhone and Android).

When you press the button you'll speak directly into the pendant with an EMT/EMD-Certified Operator in our Emergency Response Center. Depending on what help you need, we'll contact family or caregivers, or alert Life Safety EMS responders to get you help fast. We follow up by calling and texting your emergency contacts so everyone knows you're getting help.

Call today to learn more, 855-272-1010.


*NOTE: Automatic Fall Detection is an optional feature and does not detect 100% of falls. User should always press the button for help if they are able to.

 

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