Customer Service
Award Winning Customer Service
- • Call 1-877-913-3680
- • Customer Service Hours (Technical Support, Billing, Account Updates):
- • Monday - Friday 9:00 AM - 8:00 PM Eastern Time
- • Saturday - 9:00 AM - 4:00 PM Eastern Time
- • Closed Sunday's
- • Emergency Response Monitoring Centers Open 24/7/365 - Never Closed
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Dear Friends,
Thanks for learning more about our Medical Care Alert service. Whether it’s for yourself or an elderly family member, you’ll have the peace of mind knowing that help is just a button push away.
Our service is designed to help older Americans to age gracefully at home, and live independently at home longer. By living at home, older family members tend to stay healthier, get more active because they feel confident, and save money compared to paying for an assisted living facility. It also gives them a sense of security knowing they are not alone in the event of an emergency.
We are proud to have an "A+" Rating with the Better Business Bureau, and with our clients who reviewed us on Angie's List. Like many of you, we believe the customer service makes all the difference!
We have been awarded the "Super Service Award" by Angie's List readers 7 years in a row. Only the top 5% of all companies are awarded this honor, and we appreciate the "A" rating feedback we have received from our customers who are also Angie's List subscribers.
Our Medical Care Alert service is offered by American Response Technologies, Inc. We’re a Michigan-based, family owned company, dedicated to providing the very best in medical alert monitoring, with the highest quality medical alert equipment, at an affordable price.
We monitor our own family members with our medical alert monitoring service – so we practice what we preach.
Contact us at any time and let us know how we may be of service.
Kind regards,
The Entire Team at Medical Care Alert, and American Response Technologies, Inc.
Important Phone Numbers
• For a medical emergency,
please call 911
• To Test Your System
Call 1-877-913-5699
• For Customer Service
(Billing, Update Contacts, General Questions) Call 1-877-913-3680. Fax 1-248-213-9778
• Returning Your System?
Click here for return instructions
• For New Service or Referral
Call 1-855-272-1010
Contact Us
Contact Us:
Medical Care Alert
19575 Victor Parkway, STE 100
Livonia, MI 48152
Phone: 248-946-8172
Customer Service:
CustomerCare@MedicalCareAlert.com
1-877-913-3680
Affiliate or Dealer Inquiries