You can be confident in our advanced medical alert systems, state-of-the-art monitoring centers, our certifications, and our technology. But the real difference is in our trained, professional, polite and caring operators who will answer your call and send for help. It's important to us, because we monitor our family members too.
And unlike other medical alert companies who outsource to overseas contact centers, we are proudly based in the USA. And upon request we will stay on the line until help arrives.
What Happens When You Press The Medical Alert Button?
Who Answers The Call? Learn About Our Trained Medical Alert Operators
Learn About Our Medical Alert Technology
Learn About Our Medical Alert Monitoring Center Certifications
What Happens When You Press The Medical Alert Button?
When the Medical Alert system is activated, it automatically and instantaneously contacts our US-based Medical Alert Monitoring centers. We have a team of trained emergency response professionals who are ready to answer when you push the help button and are available 24 hours a day, 365 days a year. When the high speed (two-way) connection is complete, you'll hear the reassuring voice of one of our US-based, EMT/EMD-trained Life Safety Operators.
Here's what happens next:
- Your Personal Profile will appear on a computer screen before a live, EMT/EMD-certified Life Safety Operator.
- The Operator will identify themselves and ask if you if you need help.
- The Operator will take appropriate actions depending on what you tell us is going on.
- If we can't hear you, or you are unable to talk, we immediately dispatch EMS to your home.
- We notify the people on your Personal Profile list (neighbor, doctor, family) if there is an emergency situation via phone call and SMS Text (if they have a cell phone)
- We stay on the line until help arrives
Your contact and medical information is kept strictly private and collected on your Personal Profile prior to activation. The Monitoring center Operators have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked. And our Operators stay on the line until help arrives, monitoring the situation, letting you know you are not alone.
Read actual operator transcripts from real medical emergencies here
Who Answers The Call? Learn About Our EMT/EMD-Certified Medical Alert Monitoring Operators
Our LifeSafety Operators specialize in Medical Alert monitoring and interacting with seniors. All Operators have a minimum two-year college education or military service, are EMT/EMD-certified, and only monitor medical alert calls. We conduct extensive background checks and screenings, looking for Operators who truly care about the people they serve.
Our US-based LifeSafety Operators are trained to handle any situation:
- Emergency Medical Training (EMT) and/or Emergency Medical Dispatch (EMD) certified
- Security Industry Association (SIA) certified
- Experienced in two-way medical alert monitoring
- Specially-trained to quickly take measure of unfolding situations
- On-duty Spanish-speaking operators
- Support for the deaf and hearing-impaired is available
Our Operators are professional, yet personable to respond with grace, sensitivity and patience to our customers who may be experiencing conditions symptomatic of advancing age or emotional trauma.
Our intensive six-week training program, certified by the Security Industry Association (SIA), is the most stringent in the industry. It begins with two weeks of formal classroom training, two weeks of Operations training under the supervision of CCS/Trainers, and two weeks of hands-on training monitored by Supervisory staff. We take the training seriously since we know how important it is to be able to talk to professionals in case of an emergency.
Learn About Our Medical Alert Monitoring Technology
With a state-of-the-art 75,000 square foot headquarters facility in central New York State, and new second 25,000 square foot center in Corona, California The Medical Care Alert Monitoring Centers are ready to take your call 24/7, 365 days a year.
The Medical Care Alert Monitoring Centers boast quadruple system redundancy for superior service reliability, utilizing in-house programming, technical and support staffs. The facilities have been custom designed and maintained to exceed all industry monitoring standards. The work areas and on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient.
Our US-based 75,000 square-foot medical alert monitoring facility exceeds industry standards to ensure that all your information and privacy is protected. Our monitoring center is:
- Certified by Underwriter Laboratories.
- Highly Secure - Protected at all times by:
- Analytic video surveillance integrated into three Digital Video Recorders
- Continually upgraded bio-metric access controls
- Multi-agency approved fail-safes.
